The Smartender machine has been a huge hit at Target Field throughout the 2013 baseball season. We have fulfilled 31 of a total of 35 requests this season with the hopes that we’ll add additional reservations before Twins season is over. What we find to be so beneficial about the Smartender, aside from the guest appeal of the machine, is the ability to offer our guests the option of a hosted cocktail bar where there otherwise wouldn’t be this opportunity. I’ve found that through communicating the advantages of the machine to our clients it’s easy to sell this as an added amenity and truly does help us achieve our goal of ‘Creating Special Experiences One Guest at a Time.’ I’d recommend the Smartender to any company that is looking to offer a unique experience to their guests in the form of an added amenity that is guest friendly and takes less than 10 minutes to set-up.
I’ve enjoyed working with the entire Smart Bar USA team and I couldn’t be happier with the service and support they provide to the suites department at Target Field.
Jessica Dalbec, Suites Manager – Target Field
The SmartBar system proved to be just the thing we were looking for. The ability for each server to pour his or her own drinks, all in a quality-controlled environment, was a major plus. In addition, there is a limited chance for overpours or theft. We chose to integrate the SmartBar system into our existing POS system. The actual installation of the SmartBar went very smoothly. There were a few changes that needed to be made to the names of our menu items to match the SmartBar, but this only gave us a greater understanding of how to edit and activate menu items. We had also chosen a few liquors that were not included in the database, and were impressed with the ability to connect to the SmartBar server and retrieve them into our database. We were surprised at the sheer number of drink recipes that we available in the SmartBar database, so much so that we immediately expanded our planned menu to include more specialty drinks. Once the SmartBar was up and running, it was incredibly easy to fix any problems that arose because the SmartBar literally spells out exactly what it needs, whether it’s more gas, water, or ice.
All in all, I can’t recommend SmartBar enough. Even for a small business like us, we received great service and training. It has proven to be the perfect solution for expanding our liquor sales. When we weighed what the costs would be to staff and train a bartender, store and secure our liquor stock, deal with the issues of theft and over-pours, staff giving out free drinks, and all of the issues that go with serving liquor it was clear that the SmartBar was the only option. It has not only saved us money, it has saved us a million headaches. It integrated into our restaurant so easily that one day we only served wine and beer and the next we were fully up and running. It has proven to be a great investment and one which was supported by great service and training.
Devan Schneider, St. Paul Fish Co.